01

Customers and/or their installers must check the flooring before installing.

02

All wood must be delivered into the premises, where it is to be installed, at least 48 hours prior to installation, to allow it to acclimatize. All plastering, cement work and painting must be finished and completely dry prior to installation of the flooring.

03

Any perceived problems must be reported to the Dealer/Supplier before any installation takes place. If this is the case, DO NOT INSTALL. Any wood that has been installed will be deemed to be acceptable to the customer/installer and cannot be returned or any credit given. What is laid must be paid.

04

Installers must follow correct installation procedures, use reasonable selectivity and hold out or cut off any pieces with deficiencies, whatever the cause.

We recommend all installations be carried out by professional, certified installers. No matter the quality of a hardwood floor, a poor installation can jeopardize the value of the customers investment.

Installation onto a radiant heated floor must be done according to installation standards approved by the National Wood Flooring Association (NWFA). However it must be pointed out that the Tosca Floors Warranty does not cover this type installation.

05

Hardwood floors are a product of nature; as such they contain certain characteristics such as variations of color, tone and graining. Manufacturers do not warrant against variations in color within a floor, or variations between samples and purchased product. Furthermore, in accordance with industry standards, manufacturers are allowed a 5% defect/imperfection allowance.

06

Regular care, maintenance and cleaning are essential to maintain the longevity, integrity and value of the floor. DO NOT use furniture or dusting sprays, detergents or any floor care products on the floor. Bona fide or equivalent hardwood flooring cleaning products should be used. Vacuum regularly to eliminate any abrasives such as sand, glass, salt etc. Quickly wipe up all spills. Mats should be placed at entrances and in front of kitchen workstations as a preventative measure. Any furniture should be lifted when moving it and pads must be placed under all furniture legs. Place protective rugs or Plexiglas mats under chairs with rollers. Do not roll casters directly onto the floor. Note: Neglecting the proper Installation, Care and Maintenance instructions and/or regular care and maintenance, will void the warranty.